Privacy Policy

Last updated: June 1, 2026

PRO PLUMBERS FL LLC (“we,” “our,” or “us”) uses customer information submitted through our website, Facebook Page, Messenger, phone, email, or other communication channels to respond to plumbing questions, provide service information, prepare follow-up, and create internal service records.

Information We May Collect

We may collect your name, phone number, email address, city, ZIP code, service address if provided, message text, photos or videos you choose to send, Messenger ID, and a description of your plumbing issue.

How We Use Information

We use this information only to provide customer support, triage plumbing issues, prepare service follow-up, create internal lead summaries, communicate with you, and route serious or licensed-plumbing issues to a human representative.

Some messages may be processed by internal support tools to classify plumbing issues and prepare safe human review. Emergency, gas, sewer, water heater, permit-sensitive, commercial, code-sensitive, or unsafe issues may be escalated to a licensed plumber or company representative.

What We Do Not Do

• We do not sell your personal information.
• We do not use Messenger data for advertising.
• We do not provide final legal, permit, code, or licensed-plumbing conclusions through automated tools.
• We do not provide unsafe DIY instructions for hazardous plumbing issues.

Sharing Information

We may share information internally with PRO PLUMBERS FL LLC team members or service representatives only as needed to respond to your request. We may also retain records when required for legal, accounting, licensing, safety, dispute, fraud-prevention, or business record purposes.

Your Rights and Data Deletion

You may request deletion of your information by contacting us at the email or phone number below. Please include enough information for us to identify your records, such as your name, phone number or email, Facebook/Messenger account name, and the approximate date you contacted us.

We will review your request and delete applicable non-required records unless retention is required for legal, accounting, licensing, safety, dispute, fraud-prevention, or business record purposes.